About Kaitlyn Smith
I graduated from the University of Kentucky in 2021 with my Master's degree in Instructional Systems Design. Throughout the professional experience I've had thus far, I have had many opportunities to work on some inspiring projects, while meeting many influential and creative individuals along the way.
I’ve have worked on a number of incredible projects that have allowed me to grow and establish myself within a very competitive industry. I hope you’ll enjoy viewing my projects as much as I enjoyed working on them. Go ahead and explore, and don’t hesitate to reach out if you’d like to learn more.
Portfolio
Professional History
Instructional Designer
Metronet
May 2022 - Present
Improved the new hire onboarding experience by developing a three week long training program for the Outside Plant Construction department. Worked and managed SME relations to obtain training program content and lead a review group to ensure content accuracy and relevance.
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Created a portfolio of job aids and videos to guide associates through a new software process to enhance their software experience.
Student Instructional Designer
University of Kentucky
October 2020 - December 2021
Spread awareness and encourage behavioral health and wellness to people struggling with behavioral health challenges through development of educational e-Learning courses and videos. Facilitate individuals to help expand healthcare knowledge through the interpretation of complex research.
Supported individuals suffering from mental illnesses by effectively establishing nine-module program to reduce utilization of tobacco products.
Instructional Designer
Advantageous Learning Solutions
March 2020 - December 2021
Create and narrate innovative / attractive videos as part of e-Learning courses by employing several software applications to highlight major concepts. Deliver support to clients by coaching document and course organization in Learning Management System (LMS). Support customers through development of instructional job aids.
Designed and developed e-Learning courses for universities and major corporations throughout the country.
Responded to phone calls and emails to assist customers regarding LMS and e-Learning issues.
Instructional Design Intern
Panduit Corporation
May 2018 - August 2019
Evaluated the customer service agent training process to identify learning gaps. Assisted with enhancing customer interactions by restructuring the customer service agent training program. Worked closely with subject matter experts (SME’s) to understand the complex job processes in order to create job aids for increased effectiveness and clarity. Facilitated the on-boarding of new hires by planning and creating various e-Learning courses related to complex job functions.
Trained new hires related to diverse job functions via development and narration of 50+ videos.
Ticket Sales and Customer Service Intern
Breeder's Cup
January 2020 - March 2020
Peer Tutor
The Study- University of Kentucky
January 2018 - December 2019
Vehicle Licensing Services Intern
Emkay Inc.
May 2017 - January 2018
